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Refund Policy

Last Updated: April 8, 2026
Version: 1.0

The Short Version

Bot Commander Home is free forever. Paid plans (Solo, Pro, Team) are billed monthly. You can cancel anytime and your subscription stays active through the end of your billing period. No partial-month refunds, but you never lose access before your time is up.


1. Free Tier (Home)

Bot Commander Home is completely free. There is nothing to refund. You can use it for as long as you like with no payment required.


2. Paid Subscriptions (Solo, Pro, Team)

Paid plans are billed on a monthly recurring basis through our payment partner, Paddle (Paddle.com Market Limited). When you subscribe, you authorize Paddle to charge your chosen payment method each billing cycle.

Cancellation

  • You may cancel your subscription at any time from within the Bot Commander app (Settings) or by contacting us.
  • Cancellation takes effect at the end of your current billing period. You retain full access to paid features until then.
  • After cancellation, your account reverts to the Home (free) tier. No data is deleted.

Refunds

  • We do not offer partial-month refunds. If you cancel mid-cycle, you keep access through the end of that billing period.
  • If you are charged in error or experience a technical issue that prevents you from using a paid feature, contact us within 14 days and we will evaluate your request on a case-by-case basis.
  • Refunds, when granted, are processed through Paddle and may take 5–10 business days to appear on your statement.

3. Chargebacks & Disputes

If you have a billing concern, please contact us directly at support@botcom.ai before filing a chargeback with your bank. We are committed to resolving billing issues quickly and fairly.


4. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of paid features after changes constitutes acceptance of the revised policy.


5. Contact Us

If you have questions about refunds or billing, please reach out:

  • Email: support@botcom.ai
  • Website: botcom.ai/support